Frequently Asked Questions (FAQ)

General Questions

Yes, you can get a discount. Just describe your problem on the call, and we will see what we can do for you.

Yes, that’s not a problem. Just make an appointment with us, and we will try to solve your issue.

It takes 24-48 hours to repair a device if we pick it up, but it depends on the availability of the parts. If you need your phone before 24-hours, then you can use our 24 Hour Express Service. If you use this service, then we will give your phone the priority treatment.

Pickup Repair Questions

You can mail-in anything that is listed on our site. If you require further assistance then give us a call. Our technicians will be happy to assist you.

Do not include any other accessories because we only require your device. You would have already provided us the required information in the form.

It is highly recommended because we need the passcode to test your phone after it is repaired. If you do not wish to provide your passcode, then certain phone functions won’t be tested. Such as cameras, Wi-Fi, and Bluetooth. Hence, we won’t be able to completely verify if the device functions.

No, it is not necessary to provide us your SIM card. However, we won’t be able to test the SIM card associated with it.

Our technicians will try their best to repair your phone at your location. However, complex cases require specialized tools and time.

Liquid Damage Service

Firstly, do not turn on your device. It will be better to book an appointment with us on the same day because we will have a better chance of repairing it.

Generally, it takes our experts 24-72 hours to repair such damages. However, it depends on the severity of the water damage.

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

Glass & LCD Replacement Service

The unresponsiveness of your phone will be fixed with the Glass & Digitizer repair, as the Digitizer is the part responsible for the touch function. Check out our glass replacement article to learn more about broken glass and the repair process.

If a white liquid is leaking from your screen, or if your screen has dead pixels, then you will need to get the LCD repaired. If you are still not sure, then send us a picture of your powered on phone screen, at support@erepaircafe.com.

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

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