Frequently Asked Questions
Find everything you need to know about our repair, refurbished, and selling services.
How does the repair process work?+
Our process is designed for your convenience. 1) Get an online quote. 2) Schedule a pickup or walk-in. 3) Our technicians diagnose and repair your device. 4) We perform a final quality check and notify you for collection or dispatch.
Is there a pickup and drop service for repairs?+
Yes, we offer a secure, insured pickup and drop-off service for a nominal fee. This ensures your device is handled professionally from your doorstep to our lab and back.
What kind of parts do you use?+
We use only the highest quality, top-tier parts that are equivalent to or exceed original manufacturer specifications. This ensures the longevity and performance of your repair.
How long will my repair take?+
Most common repairs, like screen or battery replacements, are completed within a few hours. More complex issues may take 1-2 business days. We'll give you a precise timeframe upon diagnosis.
Do you provide a warranty on repairs?+
Absolutely. We provide a comprehensive 90-day warranty on all our repairs, covering both the parts and the labor involved. Your peace of mind is our priority.
Will my data be safe during the repair?+
Data privacy is paramount. While we always recommend backing up your device, our technicians follow strict protocols to ensure your personal data remains confidential and untouched.
Can you fix water damage?+
Yes, we specialize in water damage diagnostics and repair. Success rates are highest when the device is brought to us quickly. We do a full component check to assess the extent of the damage.
How much will my repair cost?+
You can get an instant, no-obligation quote on our website. The final cost is confirmed after a physical diagnosis, and we will not proceed with any repair without your explicit approval.
What if my device can't be repaired?+
In the rare event your device is beyond economic repair, we have a "no fix, no fee" policy for the repair itself. We may offer you a credit towards purchasing a refurbished device from us.
Which brands and models do you service?+
We service a wide range of smartphones and tablets from all major brands, including Apple, Samsung, Google, OnePlus, and more. Check our website for a full list.
What does "refurbished" actually mean?+
A refurbished phone is a pre-owned device that has been meticulously tested, cleaned, repaired, and restored to 100% functionality by certified technicians, ensuring it performs like new.
What is the condition of a refurbished phone?+
We grade our phones based on cosmetic condition (e.g., Pristine, Very Good, Good). Functionally, every device is perfect. Each product page clearly describes the cosmetic condition.
Do refurbished phones come with a warranty?+
Yes, every refurbished phone we sell includes a comprehensive 12-month warranty against functional defects, giving you the same peace of mind as buying new.
Is the battery new in a refurbished phone?+
We guarantee that every refurbished device has a battery health of at least 85%. If it falls below this threshold during our testing, we replace it with a brand new one.
What comes in the box with a refurbished phone?+
Each phone comes with a charging cable and a SIM ejection tool in an eco-friendly, unbranded box. This helps us keep costs down and pass the savings to you.
Can I return a refurbished phone if I change my mind?+
Of course. We offer a 14-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it for a full refund, no questions asked.
Are these phones unlocked?+
Yes, all our refurbished phones are sold fully unlocked, meaning you can use a SIM card from any network provider in any country.
How are the phones tested?+
Each device undergoes a rigorous 70+ point diagnostic check covering everything from buttons and cameras to battery health and network connectivity to ensure it's in perfect working order.
Is buying refurbished environmentally friendly?+
Absolutely! Choosing refurbished extends the life of a device, reducing e-waste and the carbon footprint associated with manufacturing a new phone. It's a smart choice for your wallet and the planet.
Can I trade in my old phone for a refurbished one?+
Yes, you can. We offer competitive trade-in values for your old devices, which you can use as a credit towards the purchase of a high-quality refurbished phone from our store.
How do I sell my old phone to you?+
It's simple: 1) Get an instant quote on our website. 2) If you accept, schedule a free pickup. 3) We inspect your device to confirm its condition. 4) You get paid fast via your chosen method.
How do you determine the price for my phone?+
Our prices are based on the device's model, storage capacity, cosmetic condition, and current market demand. We offer competitive, fair-market prices to give you the best value.
How and when do I get paid?+
Once we've received and inspected your device, we process your payment on the same day. You can choose to be paid via bank transfer or PayPal.
Do I need to send accessories with my phone?+
No, you only need to send the device itself. We do not require chargers, cables, or the original box. Please ensure you remove your SIM and memory cards.
How do you ensure my personal data is safe?+
Data security is non-negotiable. We advise you to wipe your device before sending it. As a mandatory final step, we use government-approved software to perform a certified data wipe on every device.
What if my phone is broken or damaged?+
We buy phones in various conditions, including those with cracked screens or other faults. Be sure to describe the condition accurately when getting your quote for a precise offer.
What happens if my phone's condition is different than described?+
If our inspection reveals a different condition, we'll provide a revised, no-obligation offer. You can choose to accept it or have your device returned to you free of charge.
Is the pickup service free when I sell my phone?+
Yes! When you sell your phone to us, the insured courier pickup from your home or office is completely free. We handle all the logistics.
Can I sell a phone that is locked to a network?+
Yes, we buy both locked and unlocked phones. However, unlocked phones typically command a higher price. Please mention the network status when getting your quote.
What if I can't find my device model on your website?+
If your model isn't listed, it likely means we are not currently purchasing it. Our list is updated regularly based on market demand, so feel free to check back later.
