Privacy Policy for eRepaircafe
"Transparency First – Read Before You Proceed."
eRepairCafe (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.
1. Information We Collect
We may collect the following types of personal information when you use our website or services:
Contact Information – such as your name, email address, phone number, and mailing address.
Device Information – details about the device submitted for repair (e.g., model, serial number).
Service Information – data related to the repair service requested, service history, and communications.
Payment Information – when you make payments through our platform, we may collect payment details (processed securely through third-party payment gateways).
Website Usage Data – information automatically collected via cookies and analytics tools, including IP address, browser type, pages visited, and time spent.
2. How We Use Your Information
We use your personal information to:
Provide and manage our repair services.
Communicate with you about your service request, updates, and support.
Process payments and issue invoices.
Improve our website and services.
Comply with legal obligations.
3. Data Protection and Security
We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data at any time, subject to legal or regulatory requirements.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information only with:
Service providers who help us operate our business (e.g., payment processors, hosting providers).
Law enforcement or regulatory bodies when required by applicable law.
6. Your Rights
You have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your data, subject to legal obligations.
Withdraw consent (where applicable).
Lodge a complaint with a data protection authority.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after such updates constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
📧 Email: [support@erepaircafe.com]
📞 Phone: +91 91481 36086
