Device Safety

At eRepairCafe, the safety and security of your device is our top priority. Whether you’re dropping off a smartphone for repair or browsing refurbished electronics, we take every precaution to handle your devices with the utmost care and responsibility.

🔐 Your Data Is Important

Before handing over your device, we strongly recommend:

• Backing up all important data (photos, files, apps, etc.)

• Logging out of accounts and turning off any active security locks (e.g., Find My iPhone, Google Lock)

• Removing any SIM cards or memory cards, unless necessary for diagnosis

💡 Note: While we do our best to protect your data, eRepairCafe is not responsible for any data loss that may occur due to unexpected hardware or software failures during the repair process. Please back up your data beforehand.

🧰 How We Handle Devices

Once your device is in our care, we follow a strict safety protocol:

• 🔍 Thorough diagnosis by experienced technicians

• 🧤 Static-free workstations to prevent component damage

• 🧼 Clean and controlled environment for device disassembly

• 🔐 Secure storage during waiting periods or spare part procurement

We treat every device as if it were our own.

⚡ Hardware & Electrical Safety

Our team ensures:

• Use of OEM or high-quality compatible parts

• Proper handling of batteries and sensitive components

• Careful reassembly and post-repair testing

In rare cases, issues like short circuits or internal board damage may occur due to the device’s prior condition. eRepairCafe is not liable for existing internal damage or failures caused by such conditions.

🛡️ After You Receive Your Device

To keep your device safe after repair or purchase:

• Install a strong passcode or biometric lock

• Use a protective case and screen guard

• Avoid overcharging or using counterfeit chargers

• Keep your device updated with the latest security patches

🧾 Transparency & Trust

You’ll receive a detailed service report upon completion of repair, including:

• Diagnosis

• Services performed

• Parts replaced

• Any safety recommendations

We believe in full transparency and customer confidence.

If you have questions about device safety or need help backing up your data before repair, feel free to contact our support team.

📧 Email: [support@erepaircafe.com]
📞 Phone: +91 9148136086