Return & Refund Policy
"Transparency First – Read Before You Proceed."
At eRepairCafe, we strive to provide high-quality repair services and refurbished products. If you are not completely satisfied, please review our return and refund policy below.
1. Returns for Repair Services
Warranty Period: Repairs come with a limited warranty of 3 months to 6 months covering the specific part(s) or service performed.
Claims: If you experience issues related to the repair within the warranty period, please contact us immediately to arrange an inspection or rework.
Exclusions: This warranty does not cover problems caused by user damage, water damage, or unrelated device issues.
No Refunds: Repair service fees are generally non-refundable once work has commenced, except in cases where eRepairCafe is unable to complete the repair.
2. Returns for Refurbished Products
Return Window: You may return refurbished products within 7 days from the date of delivery.
Condition: Returned items must be in the original condition, with all accessories, packaging, and manuals included.
Refund Process: Once the returned item is received and inspected, a refund will be issued to your original payment method within 7 business days.
Restocking Fee: A restocking fee of 10% to 20% may apply for returns not due to product defects.
No Refunds for Damage: Products damaged after delivery or due to misuse are not eligible for returns or refunds.
3. Non-Returnable Items
Customized or personalized repair services.
Products sold “As Is” or marked as final sale.
Consumable items such as batteries, unless faulty upon receipt.
4. How to Request a Return or Refund
Contact our customer support team at:
📧 Email: support@erepaircafe.com
📞 Phone: +91 91481 36086Provide your order number, device details, and reason for return or refund request.
Follow the instructions provided for returning the item or bringing the device for inspection.
5. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Original shipping fees are non-refundable.
6. Damaged or Faulty Items
If your item arrives damaged or defective, please notify us within 24 hours of delivery. We will arrange for repair, replacement, or refund as appropriate.
7. Changes to This Policy
eRepairCafe reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.
8. Contact Us
For questions or concerns about returns or refunds, please contact:
📧 Email: [support@erepaircafe.com]
📞 Phone: +91 9148136086
